Limited 12-Month Warranty for Big Yella™ Backpack

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1. Product Description: This warranty applies to the Big Yella™ Backpack (referred to as the "Product"), which includes water-resistant materials, a reinforced base, CSA recommended high-visibility markings, internal organisational pockets, and a padded compartment for laptops.

2. Warranty Period: The manufacturer warrants the Product to the original purchaser against defects in materials and workmanship for a period of twelve (12) months from the original date of purchase.

3. Warranty Coverage: During the warranty period, if the Product is found to have manufacturing defects or material failures under normal use, the manufacturer will, at its discretion, repair or replace the Product or defective components.

4. Exclusions from Warranty: This warranty does not cover:

• Damage resulting from misuse, abuse, or mishandling (including, but not limited to, damage from dragging the backpack or snagging seams on sharp objects).
• Damage caused by environmental factors such as extreme weather, chemical spills, or similar conditions.
• Any modifications, unauthorised repairs, or alterations made to the Product.
• Incidental or consequential damages arising from the use of the Product.

5. Care and Maintenance: To maintain the Product’s performance and durability, we recommend the following:

• Cleaning: Wipe the backpack with a damp cloth as needed. Avoid harsh chemicals or machine washing.
• Zipper Care: In dirty or dusty environments, use a small, soft brush to clean zippers and ensure smooth operation. Always ensure that zippers are fully closed and positioned to the side of the backpack to prevent unnecessary strain.
• Proper Buckle Use: Fasten the buckles properly and adjust straps to fit securely and comfortably on the wearer.
• Storage: Store in a cool, dry place when not in use to prevent exposure to extreme conditions.

6. How to Make a Warranty Claim:

• If you believe the Product has a defect covered under this warranty, return it to the original point of purchase along with proof of purchase.
• Include photos of the defect for review. In certain cases, the manufacturer may request the return of the Product for further inspection.
• Warranty claims will be reviewed within three (3) to five (5) business days. If the claim is approved, the Product will be repaired or replaced at the manufacturer’s discretion.
• If the claim is denied, a written explanation and report will be provided detailing the reasons for the decision.
• Postage Costs: If a replacement Product is approved, the cost of postage for the replacement item will be the responsibility of the customer.

7. Limitation of Liability: The manufacturer’s liability is limited to the repair or replacement of the Product or any defective part, as outlined above. The manufacturer is not responsible for any indirect, incidental, or consequential damages arising from the use of the Product.

8. Governing Law: This warranty is governed by the laws of the jurisdiction in which the Product was purchased.